It's time to transform healthcare providers to digital-first organisations

With the healthcare sector looking to improve care outcomes for our ageing Australians and the increasing number of people living with disability, it’s fundamental that providers are enabled with the right tools to put people back at the centre of care.

The power of integrated technology in supporting scaling organisations to digitally transform is not unheard of. When it comes to tech adoption, the Australian healthcare sector appears to be in a state of parity to relatable global healthcare markets — that being, slow to adopt.

The recent 2022/2023 Federal Budget release has delivered an important first step towards better supporting the Australian healthcare sector, which has been under significant pressure for a long time now. The Government aims to modernise information and communications technology, setting aside more than $300 million worth of funding for the aged care sector to reduce the administrative burden on providers.

But where does that leave the Australian public? Through ongoing healthcare reform what has remained constant is the request from those receiving care — for it to be value-based with a focus on their goals so that they can be supported to live the life they choose. Technology should be viewed as an enabler for providers to do just that — deliver better care.

The recent Lumary and Conpago tech partnership is an opportunity that should not be overlooked by healthcare providers. Their shared vision to support healthcare providers to deliver quality, outcome-based care is evident through their integrated technology that puts people first and back at the centre of care.

As Australia’s leading care management software platform for the disability and aged care industries, Lumary has partnered with Conpago to enable healthcare providers to bring their communications and customer engagement together in one secure place.

Lumary’s partnership with Conpago extends the functionality and capabilities of the integrated care management software to create an even more powerful solution to solve the needs and challenges that are facing the healthcare market.

 “With a single, integrated solution, our customers and future customers can collaborate and communicate better than ever before,” says Rick Russo, Head of Strategic Partnerships at Lumary.

Conpago’s customer management system centralises all communication for providers, giving clients and loved ones total visibility over their services and support. With this level of engagement and transparency, providers can transform their communications, offer their clients more choice and control and achieve meaningful value-based care delivery.

“Our goal with this partnership is to deliver a connected solution that creates a seamless experience for providers,” says Conpago CEO Ali Galadari.

The integrated technology has created a single source of truth for the healthcare industry — Lumary performs the heavy lifting in the back end, and that vital data is captured by the intuitive and user-friendly Conpago platform. The capabilities of the Conpago application support providers to effectively manage and engage with everyone in a client’s circle of care.

With the accelerated evolution of the healthcare industry, providers need integrated, purpose-built software. Through the Lumary and Conpago tech partnership, providers can access an advanced end-to-end technology solution that supports streamlining operations, creating an engaged circle of care, and delivering more person-centred services.

“With a single solution, our team can communicate with all stakeholders in real-time, in one user-friendly place,” says Angeline Violi, Director of Concentric Healthcare Services. “Beyond supporting us to be more efficient and accurate, we can now easily share meaningful moments and celebrate important milestones with everyone involved in our clients’ care. The ability to instantly send photos, videos and messages creates a high level of engagement and allows everyone to see the value and positive changes for themselves. And it is so rewarding for our staff too.”

Lumary and Conpago have a shared vision to make a real difference for people and are invested in supporting providers to deliver quality, outcomes-based care.

To learn more about how an integrated software solution can transform your disability or aged care organisation to a digital-first organisation, connect with the Lumary team today.